I’ve been a member of the Camping and Caravanning Club for a few years now. In that time I’ve stayed at some great campsites and met some great wardens. Lately however I’ve noticed some subtle changes that leave me wondering if standards are slipping. I’m not exactly a troublesome customer, I know how Camping and Caravanning Club sites work. Once checked in you are not likely to hear or be pestered by me. I don’t come to reception asking about local buses or trains, don’t use many of the services offered at sites and generally keep myself to myself. I really am a low maintanance customer. So when I notice little changes that seem a deterioration of service I wonder if I’m the only one to notice? Here are some examples I’ve noted of what I feel are slipping standards at the Camping and Caravanning Club. Why not comment at the end of this article and add your own?
Camping and Caravanning Club – Examples of slipping standard
Why work as a warden if you don’t like dealing with the public?
- Being a site warden is a customer facing role. You would assume one requirement was that you enjoy dealing with the public. In my years as a Camping and Caravanning Club member I’ve met some wonderful wardens. Recently however I’ve encountered a few who really give off negativity and leave you feeling that you are not welcome.
- I feel uneasy naming sites but after speaking to the club head office they assure me they value both positive and negative feedback. With that being the case I would like to know why most of the hand basin cubicles are closed at Chertsey when the site is almost always full. The same goes for the one shower cubicle that has said ‘out of order’ for weeks now. I suspect they want less things to clean. If the site was largely empty I would see no problem but Chertsey is usually very full!
Wardens with their own rules
- Why do some wardens feel they can run the site the way they feel and ignore Camping and Caravanning Club policies? This happened today at Norman’s Bay club site. When calling to make a booking I was advised to come in during office hours of 4:00pm and 5:30pm. I questioned this saying I assumed it was from 12 noon. The campsite I had stayed at the previous night was an hours drive from Normans Bay. With a check out time of noon it seems you are expected to park up and twiddle your thumbs for a number of hours. I called the head office about this who assured me that arrival was from 12 noon. I arrived at Normans Bay at 1:00pm only for reception to question why I was here before 5:00pm. In response I asked what time check out was, to which, as expected she replied 12 noon. The reason they gave for asking for a later arrival time was to avoid queues around lunchtime. Personally I would have thought you are more likely to have queues by having such a narrow arrival time window than if you allowed people to arrive at any time between noon and 8:00pm as it states you can in the club book. Since Norman’s Bay is largely empty at the moment I don’t really understand the comment about queues! Had I been booking just one night at Norman’s Bay I would have felt very short changed to be told to arrive after 4:00pm but expected to depart at 12 noon the following day!
Camping and Caravanning Club – Slipping standards? Have your say!
I’m assured that the Camping and Caravanning Club value feedback. Local reps who perhaps visit a site just once a year are hardly likely to really know how a site is performing, certainly not as well as those of us who use their sites regularly. With that being the case why not leave your comments, either positive or negative so that the Camping and Caravanning Club knows what they are doing right and where they need to improve.